Last updated: May 2023
We use your information to provide our service which is to calculate, track and reduce your environmental footprint.
Your personal data is exactly that so we don’t sell your data to any third parties.
Your privacy is our priority and we go to great lengths to protect it. Any information we collect about you will always be handled securely and in compliance with the UK Data Protection Act (1998), the General Data Protection Regulation (2018) and all other relevant legislation.
Information you provide to us and how we use it
We collect the information from you as detailed below:
To access certain services on our website, you may need to register with us. During the registration process, you will be asked to submit personal information about yourself (including your name and email address). By entering your details in the fields requested, you enable MotherTree to provide you with the services you select, this includes sharing your email address with trusted partner organisations where you have expressed an interest in that organisation. Your details will be shared for reporting purposes only, and you will never receive unwanted mail or marketing from our partners;
We will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services) or when you provide your details when you contact MotherTree by telephone;
If you choose to contact us via a social media platform or other third-party services, we will collect the information you have provided to us through that platform; and
We also collect certain information automatically about visitors to our website, this includes your IP address, referrer, length of visit and number of page views.
We will use the information we collect from you as necessary to deliver our service to you. This includes to:
provide services, such as calculating the carbon footprint of your investments;
keep you up to date with MotherTree campaigns which you may opt-out from receiving at any time;
offer you opportunities to engage with our activities which you may opt-out from receiving at any time;
deal with your enquiries and requests; and
send service-related communications, including announcements and administrative messages.
We will also use the information we collect from you where necessary for our legitimate interests of operating, protecting and improving our business including to:
Conduct market research so that we can continuously improve the services we provide to our customers;
Prevent fraud and other prohibited or illegal activities as part of our efforts to keep our website and services secure; and
Understand how our website is used so that we can continuously improve our website and services and other offerings.
In respect of our use of the information you provide, the provision of this information is voluntary. When you submit your information, we will use this information we collect from you to estimate the carbon emissions footprint of your money. For example, we use information about your bank to estimate the carbon footprint of your money.
We will not share your information with third parties except to the extent mentioned in the “Sharing your information” section. However, we will process such information in such a way that you are no longer identifiable and may use such information (i) to compile aggregate statistics, metrics and general trend data for the enhancement and optimization of our services and (ii) in an aggregated, anonymous way for trending and analytics purposes.
In certain circumstances, we may be obliged to process your personal data in order to fulfil our compliance and other obligations under relevant legislation or regulation.
Cookies are small text files placed on your device when you visit our website. They allow us to make the website easier to use, provide you with a more personalised experience, guard against malicious activities and ensure any login feature functions correctly. They do not collect personal information about you.
You can remove or block cookies by changing the settings in your browser, but the functionality of the website may be adversely affected.
You can find out more about cookies at www.allaboutcookies.org
Sharing your information
We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:
With your permission, we provide your personal information to the suppliers whose products and services are listed on our website to help them provide quotes and to carry out your switch. When you buy products or services from these suppliers, their own privacy policies will apply to how they use your personal information. You can find these privacy policies on their websites and you should check that you are happy with them before completing your switch;
we will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;
Protecting your information
We want you to feel confident about using our website and services, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.
It may sometimes be necessary to transfer personal information outside of the EEA. This may include transfers to US-based servers. Any transfer will be made only to servers where we are satisfied that they are sufficiently secure and our policy can be complied with.
You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.
You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your order status). If you wish to exercise any of these rights, please contact us at email@example.com.
You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the “unsubscribe” link in any MotherTree marketing e-mails.
If the information we hold about you needs to be corrected or updated, or have any other questions or concerns about our use of your personal data, please contact us at firstname.lastname@example.org.
If you have a concern about how we use your information, as a first step please contact us using the details set out below and we will do our best to resolve your concern. After investigating your concern, we will respond to you in writing within a reasonable time setting out our proposed remedial action. If you think we have processed your personal information in a manner that is unlawful or breaches your rights you also have the right to complain to a European Data Protection Authority in your place of residence or work, or the jurisdiction in which the processing took place.
Further to the disclosures identified elsewhere in this policy, we will only disclose personal information to third parties if required by law to do so.
Retaining your information
We retain information relating to our contracts for the lifetime of the contract and up to 7 years after.
As a MotherTree user, you have the right to delete your account at any time which will mean we will also delete the information associated with your account, but there may be some limited circumstances where we retain account information, for example, if necessary in connection with a legal claim.
If you request that we no longer send you direct marketing communications, we will keep a record of your request and contact details to ensure that your request is respected.
MOTHERTREE LTD is a company limited by guarantee registered in England and Wales. Company registration number: 13969046.
You can contact us in writing via the email address email@example.com.